FAMILY RESPITE SERVICES IS MOVING!
OUR NEW ADDRESS EFFECTIVE JULY 30,2020 IS:
2565 OUELLETTE AVE. SUITE 150 N8X 4V8
OUR PHONE NUMBER REMAINS 519 972 9688
Our office is located at the curve on Ouellette Ave. just past Eugenie. You can access our parking lot going south on Ouellette, turning right into a driveway at the curve. Coming from the south (e.g. coming from E.C. Row), you can also access our parking lot from Dougall, across from Bluewater Pools. You will see the sign for Deloitte on our building. Our reception is on the south, facing Teppermans.
Families and Direct Support Providers, please continue to send invoices and timesheets by email.
Family Respite Services supports during Covid-19 Emergency Response
The support for families through FRS is an essential service in our community. We are not closed and continue to be there for you. However, as recommended we have most of our staff working remotely and we have closed our main office to visitors during this emergency response. The best way for families and Direct Support Providers to contact Family Coordinators is through their email, but they will also be receiving their voice mail and returning calls. We want to be in contact with you. We ask that Direct Support Providers and families send in timesheets or invoices through email. Send them to email@example.com.
We know that this is a very stressful time for families and direct support providers. We continue to urge families to follow the guidelines provided by Public Health. Our request is that you refrain from having Direct Support Providers come into your home for three weeks if possible. The purpose of this is to minimize personal contact and risk of transmitting Covid-19 to families, children and direct support providers. Families may consider having a close family member support your child for a period of time.
We know that this is not possible for some families. For those families who continue to have someone coming into their home please check in with one another prior to have anyone in the home. On each visit, review whether anyone in the family, the direct support worker or people that live with either party have travelled, are in self-quarantine or are experiencing an symptoms that are associated with Covid-19. If any of these conditions are present then DO NOT go forward with the support. In addition, Direct Support Providers are urged to practice hand washing several times throughout the visit. If any family using in home support or Direct Support Providers who are actively working become affected by Covid-19 we need to know this information immediately.
We know that this will also create hardship for some Direct Support Providers. If you need information about emergency funds or Employment Insurance that are available through the federal government please reach out to us.
Throughout this period we want to urge everyone to stay connected with each other and with us, to believe that we will all get through this and taking these steps will help everyone in our community. We hope to see creative responses from families and Direct Support Providers about ways that you are maintaining connections and doing activities through on line and would love to share your stories!
Informational web link regarding How to Self Monitor provided Public Health Ontario.