Accessibility Standards for Customer Services

Accessibility for Ontarians with Disabilities Act: Mandatory training regarding customer service.

Here are the main sections of this training information that is being provided for you.  This is taken from : an interactive training course on the AODA.  You can visit that site on line to participate in that training.  This training gives you information about:

  1. Purpose of the act
  2. Requirements of the customer service standard
  3. Serving customers with disabilities
  4. Service animals
  5. Support persons
  6. Assistive devices
  7. If there are difficulties accessing your services

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